We are pleased to make available to you the essential data management guidelines, plus the relevant rights you are entitled to in the framework of our user privacy guidelines.
Privacy protection of the user data is the cornerstone of FameWheels, we collect data through our online platform, including our website and mobile app. This rule of data collection is amended/added to this declaration by publishing them at this URL and they will come into effect from the time of their publication. Valuing the privacy of our clients is the core value of our company and due to this we always strive to keep your information safe.
The significant purpose of this policy is to make you aware of how we treat personal information, and your privacy rights and to demonstrate the legal safeguards that are in effect.
Through the use of this website and this mobile application, irrespective of whether we have published any changes or updates, you are thereby indicating your acceptance of these updates. We implore you to spare some time and to go through this privacy statement carefully before you make use of our Services.
This User Policy is effective from 1st December 2020.
This privacy statement is validated to your engagement at this platform, utilising FameWheels website, applications, services, products, and utilities (hereinafter called 'Services'). This inclusiveness in part is related to mobility, when it is ensured through mobile phones and applications.
FameWheel anticipates the right to collect and process your information to provide the best services. contingent upon how you employ these Services. FameWheels complete address is as follows:
FAME WHEELS (PRIVATE) LIMITED, A-5 FL 3, KDA Scheme, Nehar-e-Khayyam Road, Block 5 Clifton, Karachi, 75600, Pakistan.
The information that is disseminated by FameWheels is meant to help and benefit people in general. This is to provide you with our services we may record, store and utilize your personal data which consist of but not limited to the following information such as your account identification, name, gender, age, email address, contact number, address or other vital information. Additionally, we might gather some non-personal data regarding you with the help of different tools, for instance tracking your movements by IP address, mobile device ID, and others. This should be mentioned that we usually get personally identifiable information on you only when you freely give those details—those can be the participation in a survey or the registration form completion. The types of data that could be requested include your full name and email address, as well as other information.
Your voluntary self-submission of personal information constitutes your acknowledgement and the agreement to the transfer of data and its storage on our servers.
Usage Details: This includes your agreement on the corresponding terms for utilizing our platform, which involve the services you use, the content you search for or interact with, the functions you engage with, the actions you initiate, and other parameters such as the duration, timing, and your frequency of engagement.
Device Insights: this incorporates the personal data or the electronic devices you utilise to access our platform, including internet-enabled devices such as computers, mobile phones, laptops, tablets, and others ('Devices'). It would most probably be indicative regarding the whereabouts of your gadget, as per your choices, and details like internet connectivity, IP address, OS and platforms, preferential browsing, device type, device character, network information, metadata and other relevant files on your Device as well. Moreover, there is data about the website you just visited and the history of your browsing on websites.
It is worth noting that the obtained information is not individually identifiable, indicating that the data are collected to optimize consumer behaviour and best understanding and preferences, hence leading to the creation of a more customer- oriented approach.
FameWheel collects information through online platforms to furnish you with our products and services, incorporated with the functional and operational services of our platform.
What we collect: When you message FameWheels on WhatsApp, we receive your WhatsApp phone number, your WhatsApp profile name, the messages, photos, voice notes and documents you send, and the time of each message.
Why we use it: We use this information to answer your questions about cars, listings, bidding and inspections; to book inspections or callbacks; to follow up on your enquiry; and to improve our service. We send promotional messages on WhatsApp only to people who have agreed to receive them.
AI assistant: Outside our team's working hours (currently 12:00 AM to 9:00 AM Pakistan time), an automated AI assistant may reply to your messages. It answers using information FameWheels provides and may record your name, city, budget and the car you are interested in so our team can follow up. You can ask to speak to a person at any time, and a team member will reply during working hours. The assistant does not make final decisions about prices, offers or bids.
Who processes your messages: Messages are delivered through the WhatsApp Business Platform, operated by Meta Platforms. Message text may be processed by our AI service provider, to generate replies. Conversation records are stored in FameWheels' own customer management system. These providers process data only to provide their service to us.
How long we keep it: We keep WhatsApp conversation records for 12 months after your last message, unless the law requires us to keep them longer.
Your choices: To stop marketing messages, reply STOP or tell us in the chat. To ask what WhatsApp data we hold about you, or to have it deleted, email support@famewheels.com from any address and include the WhatsApp number you used. We will respond within 30 days. Deleting your data does not remove messages already on your own phone.
You give consent for termination or suspension of membership on the platform in case some of your items, ads, posts, comments or any extra information on the site are found in violation of any provision in this agreement or our listing policy. Furthermore, the right of the site to refuse you or any individual who represents you access to the Site is reserved too.